Job Description
Join Albuquerque Tech Solutions' dynamic team as a Summer Intern Weekend Shift Customer Success Specialist! This paid internship offers flexible weekend hours (Sat/Sun 8am-4pm), perfect for students seeking hands-on experience in tech support and client relations. Work alongside industry professionals in a modern Albuquerque office, gain valuable resume-building skills, and enjoy a collaborative environment that values fresh perspectives. Interns receive mentorship, training certifications, and potential full-time conversion opportunities. Why Albuquerque? Experience New Mexico's vibrant culture while building your career in a rapidly growing tech hub. Students from all backgrounds welcome – no prior tech experience required!
Responsibilities
- Provide exceptional weekend technical support to clients via phone, chat, and email
- Troubleshoot software/hardware issues and document solutions using CRM systems
- Collaborate with cross-functional teams to resolve complex client inquiries
- Develop training materials for new customer onboarding processes
- Assist in analyzing customer feedback to improve service quality
- Participate in weekend team meetings and innovation workshops
- Track performance metrics and report on weekly achievements
Qualifications
- Currently enrolled in a 2-year or 4-year degree program (any major)
- Availability for weekend shifts (Saturdays & Sundays, 8am-4pm)
- Strong communication skills and customer service mindset
- Basic proficiency with Microsoft Office Suite (Outlook, Word, Excel)
- Ability to learn new technologies quickly with minimal supervision
- Detail-oriented with excellent problem-solving abilities
- Valid driver's license (for occasional local client visits)
- Must be authorized to work in the United States