Job Description
Join TechSolutions Inc., a leading tech innovator, for an exciting paid summer internship experience! We're seeking motivated students to join our weekend IT support team in Phoenix, AZ. Gain hands-on experience with enterprise systems while working flexible weekend shifts (Sat-Sun) in a collaborative environment. This paid opportunity offers real-world exposure to network administration, cybersecurity basics, and IT service management—perfect for building your resume while earning competitive compensation.
Responsibilities
- Provide Tier 1 technical support for employees via phone, chat, and remote assistance
- Deploy and configure hardware/software systems including laptops, printers, and cloud applications
- Monitor network security systems and escalate potential threats to senior engineers
- Create and maintain technical documentation for IT processes and troubleshooting guides
- Collaborate with cross-functional teams on weekend system updates and maintenance windows
- Assist with inventory management of IT assets and consumables
- Participate in weekly IT team meetings to share insights and progress updates
Qualifications
- Currently pursuing a Bachelor's degree in Computer Science, IT, or related field
- Basic knowledge of Windows OS, networking fundamentals, and security protocols
- Experience with troubleshooting hardware/software issues in a lab or personal environment
- Strong written and verbal communication skills for technical documentation
- Ability to work independently and manage time effectively during weekend shifts
- Proficiency in Microsoft Office Suite and ticketing systems (ServiceNow/Jira preferred)
- Must be available for 12-16 hours per weekend (Saturday/Sunday) throughout the summer