Job Description
Launch your tech career with TechSolutions Inc.! We're seeking motivated students for our Summer IT Support Internship program with flexible night shift hours (10 PM - 6 AM). Gain hands-on experience in enterprise environments while supporting cutting-edge infrastructure. Perfect for students seeking real-world experience without sacrificing daytime commitments. Our collaborative culture offers mentorship, professional development, and a pathway to full-time roles.
Responsibilities
- Provide Tier 1 technical support via phone, chat, and remote desktop for enterprise clients
- Install, configure, and troubleshoot Windows/macOS systems and network equipment
- Document IT incidents and resolutions using ServiceNow ticketing system
- Perform system backups, security patch updates, and preventive maintenance
- Collaborate with senior engineers on infrastructure projects and documentation
- Monitor network health and respond to alerts during shift hours
Qualifications
- Currently enrolled in Computer Science, IT, or related program (any year)
- Basic knowledge of Windows/macOS operating systems and networking concepts
- Strong problem-solving skills and ability to learn new technologies quickly
- Excellent written and verbal communication skills
- Ability to work independently and prioritize tasks during night shifts
- CompTIA A+ or similar certification preferred (not required)
- Available for 3+ months, 20-40 hours/week (night shift flexibility required)