Job Description
Join InnovateTech Solutions' dynamic summer internship program in Austin! We're seeking motivated IT Support Interns for weekend shifts to gain hands-on experience in a fast-paced tech environment. This paid internship offers real-world exposure to enterprise systems, cybersecurity protocols, and client-facing technical support while building your professional network in Austin's thriving tech scene. Perfect for students seeking flexible weekend hours with fall start potential.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues on weekend shifts
- Document incident tickets and maintain knowledge base articles
- Assist with network monitoring and system maintenance tasks
- Collaborate with cross-functional teams on IT projects
- Participate in weekend system updates and deployments
- Support cybersecurity awareness initiatives for internal users
- Contribute to process improvement documentation
Qualifications
- Currently pursuing Bachelor's in Computer Science, IT, or related field
- Available for weekend shifts (Sat/Sun 8am-5pm) through fall semester
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently in a remote-support environment
- Relevant coursework or internship experience preferred