Job Description
Join TechSolutions Inc. for a transformative Summer Night Shift Internship in Milwaukee! This paid opportunity offers hands-on experience in IT operations while accommodating your academic schedule. Work alongside industry experts in a dynamic environment focused on innovation and professional growth. Gain exposure to enterprise systems, network infrastructure, and client support during critical overnight hours. Perfect for motivated students seeking to build technical expertise and leadership skills.
Responsibilities
- Provide tier-1 technical support for enterprise systems during night shift operations
- Monitor network infrastructure and troubleshoot hardware/software issues
- Document incident reports and resolution procedures in ITSM tools
- Collaborate with global teams for system maintenance and updates
- Participate in cybersecurity monitoring and alert response protocols
- Support data backup verification and disaster recovery drills
- Conduct end-user training documentation for overnight staff
Qualifications
- Currently enrolled in Computer Science, IT, or related degree program
- Basic knowledge of Windows/Linux operating systems and networking
- Availability to work 12-hour night shifts (7 PM - 7 AM) with rotating weekends
- Strong analytical skills with attention to detail in documentation
- Ability to work independently in high-pressure situations
- Experience with ticketing systems (ServiceNow/Jira) preferred
- Valid driver's license for occasional off-site support