Job Description
Join InnovateTech Solutions for a dynamic summer internship experience in our 24/7 operations center! We're seeking motivated students for our night shift tech support roles, where you'll gain hands-on experience in enterprise systems while working alongside industry professionals. This paid internship offers flexible scheduling, mentorship opportunities, and direct exposure to cutting-edge technology – perfect for students looking to build their resume while maintaining a summer schedule.
What you'll gain: Real-world troubleshooting experience, exposure to enterprise networks, professional networking opportunities, and a competitive stipend. All majors welcome – we value diverse perspectives!
Responsibilities
- Provide Tier 1 technical support for enterprise hardware/software systems during night shift hours
- Document and resolve user tickets using ticketing systems like ServiceNow
- Collaborate with cross-functional teams to escalate complex issues
- Monitor system performance and conduct preventative maintenance checks
- Train junior team members on standard operating procedures
- Contribute to process improvement initiatives for night shift operations
- Participate in bi-weekly shift handovers with day shift teams
Qualifications
- Currently enrolled in a 2- or 4-year degree program (all majors welcome)
- Basic knowledge of Windows/macOS operating systems and networking concepts
- Strong problem-solving skills with ability to think critically
- Excellent written and verbal communication abilities
- Ability to work independently in a self-directed environment
- Comfortable with rotating night shift schedule (11 PM - 7 AM)
- Relevant coursework or personal projects in IT/tech preferred