Job Description
Join InnovateTech Solutions for an exciting paid summer internship opportunity on our night shift team! As a Tech Support Specialist Intern, you'll gain hands-on experience troubleshooting cutting-edge systems while working in a dynamic, collaborative environment. This 12-week program offers mentorship from industry experts and direct exposure to enterprise-level IT infrastructure. Perfect for students pursuing computer science, IT, or engineering degrees who thrive in overnight settings.
Responsibilities
- Provide remote and on-site technical support for hardware/software issues
- Monitor system performance and document incident reports
- Collaborate with cross-functional teams on system updates
- Document knowledge base articles for internal troubleshooting
- Participate in nightly system maintenance and backups
- Assist with cybersecurity protocols and vulnerability scanning
- Train users on new technology implementations
Qualifications
- Currently enrolled in accredited college/university (Sophomore-Junior standing)
- Basic knowledge of Windows/Linux operating systems
- Experience with networking concepts (TCP/IP, DNS)
- Available for night shifts (10 PM - 6 AM) 3-4 nights weekly
- Strong problem-solving and communication skills
- CompTIA A+ or similar certification preferred
- Ability to work independently with minimal supervision