Job Description
Are you a driven student ready to gain real-world experience in a fast-paced environment? Apex Digital Solutions is seeking a motivated Summer Intern for our Night Shift Support team.
Join us to work in a dynamic setting where you'll support our clients and enhance your technical skills. This is a fantastic opportunity to bridge the gap between academic theory and professional practice in the heart of Washington, D.C.
Responsibilities
- Monitor and troubleshoot incoming support tickets during night hours.
- Assist senior technicians with system maintenance and software updates.
- Document technical issues and resolutions in our CRM system.
- Collaborate with cross-functional teams to improve service delivery.
- Conduct data entry and prepare nightly operational reports.
Qualifications
- Currently enrolled in a Bachelor’s degree program in IT, Computer Science, or related field.
- Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM).
- Strong understanding of basic computer hardware and operating systems.
- Excellent written and verbal communication skills.
- Ability to work independently with minimal supervision.