Job Description
Are you a driven college student looking to gain valuable, paid experience this summer? Apex Customer Solutions is excited to offer a Summer Internship Night Shift Program in Oakland, CA.
We are seeking enthusiastic individuals to join our dedicated team. This role is perfect for students who need flexible scheduling and want to build a career in technical support and customer service. You will work in a high-tech environment, supporting clients across the United States, all while enjoying the benefits of the night shift.
Why Join Us?
- Flexible schedule ideal for students.
- Hands-on training in a Fortune 500 environment.
- Opportunity for full-time conversion after graduation.
Responsibilities
- Provide exceptional technical support and troubleshooting assistance to customers via phone and email.
- Manage and resolve incoming service tickets within established timeframes.
- Document detailed case notes and feedback for the Quality Assurance team.
- Collaborate with team leads to identify process improvements.
- Stay updated on product knowledge and company policies.
Qualifications
- Currently enrolled in a Bachelor’s or Associate’s degree program (Any Major).
- Must be available to work rotating night shifts (e.g., 5:00 PM – 2:00 AM).
- Strong verbal communication skills and a professional demeanor.
- Basic computer skills and typing proficiency.
- Ability to work independently with minimal supervision.