Job Description
Join our dynamic team at TechSolutions Inc. for a transformative summer internship experience! We're seeking motivated students to provide critical IT support during our night shift operations (10 PM - 6 AM). This hands-on role offers unparalleled exposure to enterprise systems while developing your technical expertise in a fast-paced environment.
As an IT Support Intern, you'll work alongside seasoned professionals maintaining our 24/7 infrastructure, troubleshooting complex network issues, and implementing cutting-edge solutions. This is your chance to build a professional network while gaining real-world experience that will accelerate your career in technology.
Responsibilities
- Provide Tier 2 technical support for enterprise systems and user devices during night shift operations
- Monitor network infrastructure, servers, and cloud services for performance and security
- Document incident reports, system changes, and resolution protocols
- Collaborate with cross-functional teams to implement system updates and patches
- Participate in disaster recovery simulations and cybersecurity drills
- Train junior staff on new technologies and troubleshooting methodologies
- Analyze system logs to identify trends and recommend improvements
Qualifications
- Currently pursuing a Bachelor's degree in Computer Science, IT, or related field
- Basic knowledge of Windows/Linux operating systems and networking fundamentals
- Experience with helpdesk tools (ServiceNow, Jira) or ticketing systems
- Strong problem-solving skills and ability to work independently
- Excellent written and verbal communication skills
- Available to work 40 hours/week (Monday-Friday, 10 PM-6 AM) for 12 weeks
- CompTIA A+ or Network+ certification preferred (not required)