Job Description
Join Innovate Solutions Group for a dynamic summer internship experience! We're seeking motivated students to join our night shift tech support team in Wichita, KS. Gain hands-on experience with enterprise systems while working flexible hours that accommodate your academic schedule. This paid internship offers mentorship from industry professionals and a pathway to full-time opportunities. Perfect for students pursuing IT, computer science, or engineering degrees. Apply now to jumpstart your career!
Responsibilities
- Provide remote technical support to clients via phone, chat, and ticketing systems
- Troubleshoot hardware, software, and network issues for enterprise clients
- Document technical solutions and maintain accurate case logs
- Collaborate with cross-functional teams during critical system updates
- Participate in knowledge-sharing sessions with senior engineers
- Monitor system health and escalate complex issues appropriately
- Complete assigned training modules and skill assessments
Qualifications
- Currently enrolled in an accredited college/university pursuing IT, Computer Science, or related field
- Basic knowledge of Windows/Linux operating systems and networking fundamentals
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Ability to work independently and in a team environment
- Available to work night shifts (10 PM - 6 AM) with flexible scheduling
- Valid driver's license and reliable transportation
- Previous customer service or tech support experience preferred