Job Description
Are you a driven student ready to launch your career in Information Technology?
Jacksonville Digital Systems is seeking a Tech-Savvy Intern to join our dynamic Night Shift team. We offer a unique opportunity to gain hands-on experience with cutting-edge hardware and software solutions while working in a fast-paced, 24/7 support environment.
As an intern, you will work closely with our senior technical team to resolve user issues, assist with system maintenance, and ensure seamless operations during our peak hours. If you are looking for a role that offers flexibility and professional growth, we want to hear from you.
Why Join Us?
- Competitive hourly internship pay.
- Flexible scheduling to accommodate your class schedule.
- Mentorship from industry experts.
- Exposure to enterprise-level IT infrastructure.
Responsibilities
- Monitor and respond to incoming IT support tickets and inquiries via the helpdesk system.
- Troubleshoot and resolve hardware, software, and network connectivity issues for internal staff.
- Assist in the installation, configuration, and maintenance of desktop environments and peripherals.
- Document all technical issues, resolutions, and procedures in our knowledge base.
- Collaborate with senior technicians to escalate complex issues and learn advanced troubleshooting techniques.
- Maintain a clean and organized workstation and assist with physical inventory management.
Qualifications
- Currently enrolled in an Associate’s or Bachelor’s degree program in Information Technology, Computer Science, or a related field.
- Basic understanding of computer hardware components and operating systems (Windows/macOS).
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent written and verbal communication skills.
- Must be available to work the Night Shift (e.g., 10:00 PM - 6:00 AM).
- Proficiency in Microsoft Office Suite and a general comfort with technology.