Job Description
Are you looking for a career-defining opportunity in the heart of Colorado Springs? Apex Digital Solutions is currently seeking a motivated and detail-oriented Technical Support Intern to join our dynamic team. We specialize in providing top-tier IT solutions to local businesses and are committed to helping our employees grow professionally while enjoying flexible compensation options.
As an Intern, you will work directly with our Senior Engineers and Support Leads, gaining invaluable real-world experience in a collaborative environment. We pride ourselves on our inclusive culture and our ability to offer daily pay opportunities, ensuring you are rewarded for your hard work without waiting for a traditional bi-weekly cycle. This is an excellent opportunity for students and recent graduates to launch a career in IT support, marketing, or general operations.
Why Join Us?
- Daily Pay: Get paid the very same day you work with our instant pay feature.
- Career Growth: Clear pathways from Intern to Full-Time Associate.
- Modern Work Environment: Work in our state-of-the-art facility in Colorado Springs.
- Flexible Start: Open to Summer and Fall 2024 start dates.
About the Role:
In this role, you will assist in maintaining our IT infrastructure, troubleshooting client issues, and managing internal communications. You will also have the chance to collaborate on exciting projects that drive our business forward in the Texas and Colorado markets.
Responsibilities
- Provide Tier 1 technical support to internal staff and external clients via phone and email.
- Troubleshoot hardware and software issues, including printers, laptops, and network connectivity.
- Document all technical issues and resolutions in our ticketing system (Zendesk/Jira).
- Assist in the setup and configuration of new workstations and software applications.
- Monitor system performance and report anomalies to the Senior Engineering team.
- Collaborate with the Marketing team to create educational content regarding IT best practices.
- Participate in daily stand-ups and weekly team meetings to align on project goals.
Qualifications
- Currently enrolled in or recently graduated from an Associate or Bachelor’s degree program in Information Technology, Computer Science, or related field.
- Strong desire to learn and a passion for technology.
- Excellent written and verbal communication skills.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Basic knowledge of Microsoft Office Suite (Word, Excel, PowerPoint) is required.
- Availability to work 20-30 hours per week, including some weekends or evenings if necessary.
- Reliable internet connection and access to a computer for remote tasks.