Job Description
We are seeking a driven Technical Support Intern to join our dynamic team in Miami. At Apex Digital Solutions, we prioritize the growth of emerging talent. We offer a competitive hourly rate with weekly payouts and a supportive environment where students can thrive.
As an intern, you will work alongside our senior engineers and support staff, gaining real-world experience in IT infrastructure, troubleshooting, and customer service. Whether you are a computer science major or looking to break into the tech industry, this is your opportunity to launch your career.
Why Join Us?
- Weekly Payroll: Get paid on time, every week.
- Flexible Scheduling: Accommodates student class schedules.
- Mentorship: Direct guidance from industry experts.
Responsibilities
- Provide Tier 1 technical support to internal employees via phone, email, and ticketing systems.
- Assist in troubleshooting hardware and software issues, including printers, Wi-Fi connectivity, and operating systems.
- Monitor system performance and document technical issues and resolutions in the knowledge base.
- Collaborate with the IT team to deploy new software updates and manage inventory.
- Conduct basic IT training sessions for new staff members.
Qualifications
- Currently enrolled in a degree program in Computer Science, Information Technology, or related field.
- Basic understanding of computer hardware and operating systems (Windows, macOS, Linux preferred).
- Strong problem-solving skills and a logical approach to technical issues.
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a team.
- Must be authorized to work in the United States.