Job Description
Join our dynamic team as a Weekend Intern in Tech Support! Perfect for students seeking flexible hours during summer/fall semesters. Gain hands-on experience in enterprise IT systems while working weekends at our Long Beach headquarters. This paid internship offers mentorship, real-world problem-solving opportunities, and potential for full-time conversion. Enjoy a collaborative environment with industry professionals and build your resume with cutting-edge tech experience.
Responsibilities
- Provide Tier 1 technical support to clients via phone, chat, and email
- Diagnose hardware/software issues using ticketing systems
- Document incidents and resolutions in CRM databases
- Collaborate with senior engineers on complex troubleshooting
- Conduct system updates and maintenance during off-peak hours
- Create user guides and training materials for internal knowledge base
- Participate in weekend rotation with 8-hour shifts (Sat/Sun)
Qualifications
- Currently pursuing Bachelor's in Computer Science, IT, or related field
- Available for weekend shifts (Saturday/Sunday) through Fall semester
- Proficiency with Windows/macOS operating systems
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Strong written communication skills for documentation
- Experience with helpdesk software (ServiceNow, Zendesk preferred)
- Ability to work independently with minimal supervision
- Valid California driver's license for occasional on-site visits