Job Description
Join InnovateColumbus for an exciting weekend internship opportunity in Ohio's tech hub! Perfect for students seeking flexible schedules while gaining hands-on experience in IT support. This role offers real-world exposure to cutting-edge systems while accommodating your academic calendar. Located in downtown Columbus, you'll work alongside industry experts in a collaborative environment designed to accelerate your career growth.
Responsibilities
- Provide technical support to clients via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues efficiently
- Document technical procedures and create user documentation
- Assist with system updates and maintenance tasks
- Collaborate with cross-functional teams on technology initiatives
- Participate in weekend rotation shifts (Sat/Sun)
- Contribute to knowledge base articles and troubleshooting guides
Qualifications
- Currently enrolled in an associate or bachelor's degree program
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Available to work weekends (Saturday/Sunday shifts)
- Ability to lift 25 lbs for equipment handling
- Customer service experience preferred
- CompTIA A+ certification or equivalent knowledge