Job Description
Join TechSolutions Inc. for a dynamic weekend IT Support Internship designed for ambitious students in Baltimore, MD. Gain hands-on experience in enterprise-level IT operations while working flexible weekend shifts. This paid internship offers real-world exposure to network management, system troubleshooting, and client support in a fast-paced environment. Perfect for students seeking to build technical skills and professional networks.
What You'll Experience:
- Work alongside certified IT professionals
- Participate in weekend system maintenance cycles
- Receive mentorship for career growth
- Access cutting-edge technology resources
Responsibilities
- Provide tier-1 technical support for weekend system operations
- Assist with hardware/software installation and configurationDocument IT incidents and resolutions in ticketing systemsParticipate in weekend data backup verificationSupport remote employee connectivity troubleshootingConduct basic network diagnostic testsCollaborate with cross-functional IT teamsAdhere to IT security protocols and compliance standards
Qualifications
- Currently enrolled in computer science or IT-related program
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently during weekend shifts
- Basic scripting knowledge (Python/PowerShell preferred)
- Customer service mindset with patience
- Available for weekend shifts (Sat/Sun, 8AM-4PM)