Job Description
Are you a driven student looking to gain hands-on experience in the tech industry without sacrificing your studies? Apex Systems is currently seeking a Weekend IT Support Intern to join our dynamic team in Austin, Texas. This role is the perfect opportunity for college students who need flexible scheduling to accommodate their class load while earning valuable college credit and a competitive hourly wage.
In this position, you will support our internal workforce during critical weekend shifts, ensuring our technology infrastructure runs smoothly. You will work directly with our Senior Engineers and IT Staff to resolve technical tickets, troubleshoot hardware issues, and assist with ongoing projects. This is an excellent opportunity to build your resume and network with industry professionals.
Responsibilities
- Monitor and troubleshoot IT ticketing systems for internal users during weekend shifts.
- Provide technical support for hardware, software, and network connectivity issues.
- Assist in the deployment and configuration of new hardware and software for interns and staff.
- Document all resolved tickets and maintain accurate logs in the knowledge base.
- Collaborate with the IT team to identify recurring issues and propose preventative solutions.
- Assist in maintaining a clean, organized, and secure server and workstation environment.
Qualifications
- Currently enrolled in an accredited college or university pursuing a degree in Computer Science, Information Technology, or a related field.
- Must be eligible to receive college credit for this internship position.
- Availability to work weekends (Friday and Saturday) on a recurring basis.
- Basic understanding of Windows and macOS operating systems.
- Strong problem-solving skills and the ability to communicate technical concepts to non-technical users.
- Must be a U.S. Citizen or hold valid work authorization.