Job Description
Join TechSolutions Inc.'s dynamic weekend internship program in Cleveland, OH! Perfect for students seeking hands-on experience in IT support while maintaining academic flexibility. This Summer/Fall 2024 role offers unique exposure to enterprise systems, client interaction, and real-world problem-solving in a collaborative environment. Gain mentorship from industry professionals while working alongside our innovative team in Ohio's tech hub.
Responsibilities
- Provide Tier 1 technical support to clients via phone, chat, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Document technical issues and resolutions using ticketing systems
- Collaborate with cross-functional teams on weekend IT projects
- Conduct system maintenance and updates during off-peak hours
- Assist with cybersecurity protocols and access management
- Participate in weekend system testing and deployment activities
Qualifications
- Currently pursuing Bachelor's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS operating systems and networking
- Strong troubleshooting skills with attention to detail
- Excellent communication and customer service abilities
- Ability to work independently and as part of a team
- Availability for weekend shifts (Sat/Sun) during Summer/Fall 2024
- Relevant coursework or certifications (CompTIA A+, etc.) preferred