Job Description
Join Oakland Innovate Labs' dynamic team as a Weekend Tech Support Intern! Perfect for students seeking flexible, hands-on experience in a fast-paced startup environment. This weekend role offers invaluable exposure to cutting-edge technology while accommodating your academic schedule. Build your resume with real-world troubleshooting experience and network with industry professionals in Oakland's thriving tech hub. Our supportive team prioritizes mentorship and growth opportunities for aspiring tech professionals.
Responsibilities
- Provide remote and in-person technical support to clients during weekend shifts
- Diagnose and resolve hardware/software issues across Windows and macOS systems
- Document troubleshooting procedures and knowledge base articles
- Collaborate with cross-functional teams to implement IT solutions
- Conduct regular system maintenance and security updates
- Train end-users on new technologies and best practices
- Participate in weekend IT projects and system deployments
Qualifications
- Currently enrolled in an accredited college/university program
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with desktop operating systems (Windows 10/11, macOS)
- Strong problem-solving and communication skills
- Ability to work independently during weekend shifts (Sat-Sun)
- Customer service mindset with patience and empathy
- Relevant coursework in IT, Computer Science, or related field preferred