Job Description
Join our dynamic team as a Weekend Tech Support Intern and gain hands-on experience in a fast-paced startup environment! This paid internship offers flexible weekend shifts while building your technical skills in customer service, troubleshooting, and IT infrastructure. Perfect for students seeking practical experience in Dallas's thriving tech scene. Enjoy competitive compensation, mentorship from industry professionals, and the opportunity to convert to full-time upon graduation.
Responsibilities
- Provide remote and in-person technical support to clients during weekend shifts
- Diagnose and resolve hardware/software issues using ticketing systems
- Document troubleshooting processes and knowledge base articles
- Collaborate with cross-functional teams on system updates and deployments
- Conduct routine maintenance on network equipment and workstations
- Assist in implementing cybersecurity best practices
- Participate in weekend on-call rotation for critical incidents
Qualifications
- Currently pursuing Associate's/Bachelor's in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to work independently during weekend shifts
- Experience with helpdesk software (ServiceNow, Zendesk preferred)
- Valid driver's license for occasional equipment pickups
- Available for 16-24 hours/week (Saturday/Sunday shifts)