Job Description
Welcome to Alamo City Innovations, where we are redefining customer experiences in the heart of Texas. We are currently seeking a dedicated and eager Customer Service & Support Intern to join our dynamic team.
This is an excellent opportunity for students or recent graduates looking to kickstart their career in a fast-paced corporate environment. We provide comprehensive training, mentorship, and a clear pathway to full-time employment. No prior experience is necessary—just bring your positive attitude, strong communication skills, and a genuine willingness to learn.
Why Join Us?
- Gain hands-on experience in a Fortune 500 adjacent environment.
- Receive mentorship from industry veterans.
- Flexible schedule designed for students.
- Networking opportunities with local business leaders.
Take the first step towards a successful career in San Antonio today.
Responsibilities
- Customer Engagement: Assist incoming customers via phone and email, resolving inquiries with a focus on empathy and efficiency.
- Issue Resolution: Log and track customer issues in our CRM system, ensuring all feedback is documented for future process improvement.
- Product Knowledge: Learn and internalize our product offerings to provide accurate, up-to-date information to clients.
- Administrative Support: Assist the support team with data entry, scheduling, and preparing weekly performance reports.
- Team Collaboration: Collaborate with cross-functional teams to identify trends in customer needs and suggest solutions.
Qualifications
- Education: Currently enrolled in a High School Diploma program or Associate’s Degree program; recent graduates welcome to apply.
- Experience: No prior professional experience required; a strong desire to learn is essential.
- Skills: Basic computer proficiency (Microsoft Office Suite) and typing speed of at least 40 WPM.
- Communication: Excellent verbal and written communication skills with a professional phone manner.
- Availability: Ability to work 20-25 hours per week, including some weekends or evenings as required.