Job Description
Are you a student looking to kickstart your career in Information Technology?
Horizon Digital Systems is currently hiring IT Support Interns in Houston, Texas. We are dedicated to providing a dynamic learning environment where no experience is requiredājust your passion and eagerness to learn.
As an intern, you will work directly with our senior technical team to support our clients' infrastructure. This is a fantastic opportunity for students to gain hands-on experience, mentorship, and a potential full-time offer upon graduation.
Why Join Us?
- Hands-on technical training from industry experts.
- Flexible schedule to accommodate your class load.
- Possible path to a full-time employment offer.
- Coworker culture that values creativity and growth.
Responsibilities
- Technical Assistance: Provide Tier 1 support for hardware and software issues including printer troubleshooting, desktop setup, and password resets.
- System Monitoring: Assist in monitoring network performance and server health to ensure minimal downtime.
- Documentation: Maintain accurate records of technical issues, resolutions, and system configurations in the ticketing system.
- Software Deployment: Help with the installation, configuration, and updating of standard business applications and operating systems.
- Client Interaction: Communicate with internal staff and external clients to explain technical concepts in a clear, non-technical manner.
- Project Support: Contribute to internal IT projects such as hardware upgrades or network infrastructure improvements.
Qualifications
- Education: Currently enrolled in a Bachelorās or Associateās degree program in Information Technology, Computer Science, or a related field.
- Experience: No prior professional experience required; students from all majors are welcome to apply.
- Technical Basics: Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and basic computer hardware components.
- Skills: Strong problem-solving skills and the ability to troubleshoot basic technical issues.
- Communication: Excellent verbal and written communication skills with a customer-centric attitude.
- Availability: Ability to work at least 15-20 hours per week, including some potential evening or weekend shifts during peak periods.