Job Description
Launch your tech career in Seattle with our paid IT Support Internship! TechSolutions NW offers hands-on experience in enterprise infrastructure management while working with Fortune 500 clients. This 6-month program combines mentorship from senior engineers with real-world troubleshooting experience. You'll gain exposure to cloud systems, network security, and help desk operations while building your professional network in Seattle's thriving tech hub. Perfect for current students seeking practical experience before graduation.
Responsibilities
- Provide Tier 1 technical support to 200+ employees via ticketing system and chat
- Deploy and configure Windows/macOS hardware and software deployments
- Assist with network infrastructure monitoring and basic troubleshooting
- Create documentation for IT procedures and knowledge base articles
- Collaborate with security team on vulnerability patching and compliance
- Support office AV systems and video conferencing setups
Qualifications
- Currently pursuing Associate/Bachelor's degree in IT, Computer Science, or related field
- Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Familiarity with Windows/macOS operating systems and Active Directory
- Customer service experience with strong communication skills
- Ability to troubleshoot hardware/software issues systematically
- CompTIA A+ or similar certification preferred (not required)
- Authorized to work in the United States