Job Description
Join Austin's fastest-growing tech startup as an IT Support Intern! Perfect for students seeking hands-on experience in a dynamic environment. InnovateTech Solutions offers flexible scheduling, mentorship from industry experts, and opportunities to work on cutting-edge projects. Enjoy competitive pay, free downtown parking, and a collaborative culture that values innovation and growth. Students are strongly encouraged to apply! Gain real-world skills while building your professional network in Austin's vibrant tech scene.
Responsibilities
- Provide Tier 1 technical support to employees via ticket system and in-person
- Install, configure, and troubleshoot hardware/software issues
- Assist with network connectivity and security protocols
- Create and maintain documentation for IT procedures
- Collaborate with cross-functional teams on system deployments
- Participate in IT asset management and inventory tracking
- Support office AV equipment setup and maintenance
Qualifications
- Currently enrolled in Computer Science or related program
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work 15-20 hours per week during school term
- Experience with helpdesk ticketing systems preferred
- CompTIA A+ certification a plus