Job Description
Join our dynamic team at TechSolutions Inc. and kickstart your career in technology with our exclusive paid night shift internship! This hands-on role offers unparalleled exposure to enterprise IT infrastructure while accommodating your academic schedule. Work alongside industry experts in a collaborative 24/7 operations environment, gaining real-world experience that sets you apart in today's competitive job market. We provide comprehensive training, mentorship, and a pathway to full-time opportunities for exceptional performers. Why join us? Competitive pay, flexible scheduling, cutting-edge technology exposure, and a culture that values innovation and growth.
Responsibilities
- Provide Tier 1/2 technical support for enterprise systems including hardware, software, and network issues
- Monitor and maintain server infrastructure during night shift hours
- Document incident reports, resolutions, and knowledge base articles
- Collaborate with cross-functional teams to resolve escalated technical problems
- Perform system backups, security scans, and routine maintenance tasks
- Train on and utilize ITSM tools (ServiceNow/Jira) for ticket management
- Participate in after-hours system deployments and updates
Qualifications
- Currently pursuing a Bachelor's degree in Computer Science, IT, or related field
- Basic knowledge of Windows/Linux operating systems and networking fundamentals
- Strong problem-solving skills with attention to detail
- Ability to work independently and prioritize tasks in a fast-paced environment
- Excellent written and verbal communication skills
- Previous internship or helpdesk experience preferred
- Must be available to work 40 hours/week (night shift: 10 PM - 6 AM)
- CompTIA A+ or similar certification is a plus