Job Description
We are seeking a motivated and tech-savvy IT Support Intern to join our dynamic team in Colorado Springs. This is an Immediate Hire opportunity designed for students looking to kickstart their careers in Information Technology. At Apex Digital Systems, we prioritize hands-on learning, mentorship, and professional growth in a fast-paced environment.
As an intern, you will work closely with our senior engineers and support staff to resolve technical issues, manage network infrastructure, and assist in software deployment. If you are a current student eager to apply your classroom knowledge in a real-world setting, we want to meet you.
Why Join Us?
- Immediate Start: Don't wait for graduation to get experience.
- Flexible Schedule: Accommodates academic calendars.
- Mentorship: One-on-one guidance from industry experts.
- Modern Tech Stack: Work with the latest tools and technologies.
Responsibilities
- Provide tier-1 technical support to employees via phone, email, and ticketing systems.
- Assist in diagnosing and resolving hardware and software issues for desktops, laptops, and peripherals.
- Perform routine maintenance on office equipment, printers, and network devices.
- Support the deployment and configuration of new software and operating systems.
- Document technical issues and resolutions in the company Knowledge Base.
- Monitor system performance and assist in troubleshooting network connectivity issues.
- Collaborate with the IT team to improve internal processes and user experience.
Qualifications
- Currently enrolled in a Bachelor’s or Associate’s degree program in Information Technology, Computer Science, or a related field.
- Basic understanding of computer hardware components, operating systems (Windows/Linux), and networking concepts.
- Familiarity with IT service management tools (e.g., Jira, ServiceNow) is a plus.
- Strong problem-solving skills and a logical approach to troubleshooting.
- Excellent written and verbal communication skills.
- Ability to work independently as well as part of a collaborative team.
- Must be authorized to work in the United States.