Job Description
Are you a motivated student looking for meaningful experience? Apex Support Solutions is currently seeking a dedicated Night Shift Intern to join our elite support team in Denver, CO. This is a unique opportunity to gain hands-on experience in a high-volume tech environment while enjoying the flexibility of night shift hours.
We pride ourselves on providing exceptional service to our clients, and we need a passionate individual to help us maintain our high standards. If you thrive in a fast-paced atmosphere and want to kickstart your career in customer service, we want to meet you.
Why Join Us?
- Student-Friendly: Perfect for college or high school students needing flexible scheduling.
- Night Shift Perks: Enjoy a quieter work environment and potential for overtime.
- Growth: Pathways to full-time employment upon graduation.
Responsibilities
- Monitor and respond to high-volume customer inquiries via chat, email, and phone during night shifts.
- Resolve customer issues efficiently while maintaining a professional and empathetic tone.
- Input and update customer information accurately into our CRM database.
- Collaborate with the day-shift team to ensure seamless workflow transitions.
- Identify and escalate complex issues to senior management when necessary.
- Participate in weekly training sessions and team meetings.
Qualifications
- Currently enrolled in a high school, college, or university program.
- Strong verbal and written communication skills.
- Availability to work rotating night shifts (e.g., 6:00 PM – 2:00 AM).
- Basic computer proficiency and typing speed of 40+ WPM.
- Ability to work independently with minimal supervision.