Job Description
Join TechSolutions Inc. for a dynamic paid internship opportunity in our 24/7 Customer Support Center. This night shift position offers hands-on experience in resolving technical inquiries, troubleshooting systems, and delivering exceptional service to global clients. Perfect for students pursuing degrees in IT, Business, or Communications. Gain real-world skills while working with cutting-edge technology in a collaborative environment. Interns receive mentorship from industry professionals and potential for full-time conversion. Flexible summer/fall start dates available.
Responsibilities
- Provide tier-1 technical support via phone, chat, and email during night shift hours
- Document customer interactions and troubleshoot software/hardware issues
- Collaborate with cross-functional teams to resolve escalated cases
- Maintain detailed knowledge base articles and support documentation
- Participate in training sessions covering new products and processes
- Analyze support metrics to identify improvement opportunities
- Adhere to SLAs and security protocols for data handling
Qualifications
- Currently enrolled in accredited college/university program
- Basic understanding of IT fundamentals (OS, networks, security)
- Excellent written and verbal communication skills
- Ability to work independently in a night shift environment
- Strong problem-solving and critical thinking abilities
- Proficiency with Microsoft Office Suite and CRM platforms
- Customer service experience preferred (retail, hospitality, or tech)
- Available for 20-30 hours/week during night shifts