Job Description
Join TechSolutions Inc.'s dynamic IT team as a Night Shift Support Intern! This hands-on opportunity is designed for ambitious students seeking real-world experience in enterprise technology infrastructure. Work alongside industry experts maintaining critical systems, troubleshooting hardware/software issues, and supporting 24/7 operations. We offer flexible scheduling, mentorship opportunities, and exposure to cutting-edge technologies. Perfect for students balancing academic commitments with professional growth.
Why Join Us?
• Competitive hourly rate + performance bonuses
• Tuition reimbursement program
• Direct mentorship from senior engineers
• Opportunity to convert to full-time post-graduation
Responsibilities
- Provide remote and on-site technical support for enterprise systems during night shift hours
- Monitor network infrastructure, servers, and cloud services using advanced monitoring tools
- Troubleshoot hardware/software issues for 500+ employees across multiple sites
- Document incident reports, resolutions, and standard operating procedures
- Collaborate with global IT teams on system updates and security protocols
- Test new deployments and patches in staging environments
- Participate in cross-functional projects including automation initiatives
Qualifications
- Currently enrolled in Computer Science, IT, or related program (students welcome!)
- Basic knowledge of Windows/Linux operating systems and networking fundamentals
- Experience with helpdesk tools (e.g., ServiceNow, Jira) preferred
- Strong problem-solving skills with ability to work independently
- Excellent written and verbal communication skills
- Availability to work 40 hours/week (11 PM - 7 AM) during summer term
- Valid driver's license for occasional on-site support
- CompTIA A+ or similar certification a plus