Job Description
Join TechSolutions Inc., a leading tech innovator in San Diego's vibrant startup ecosystem, for a paid night shift internship designed to launch your career in IT. This hands-on role offers invaluable experience supporting cutting-edge systems while working alongside industry experts. Enjoy competitive pay, flexible scheduling, and mentorship opportunities in a collaborative environment. Perfect for students seeking practical experience in a dynamic 24/7 tech landscape.
Responsibilities
- Provide remote technical support to enterprise clients via phone, chat, and ticketing systems
- Troubleshoot hardware, software, and network issues with precision and efficiency
- Document incident resolutions and maintain detailed knowledge base entries
- Collaborate with global IT teams to resolve complex system outages
- Monitor system health and proactively address potential security vulnerabilities
- Assist in deploying and configuring cloud infrastructure components
- Participate in cross-functional agile sprint planning and retrospectives
Qualifications
- Currently pursuing a Bachelor's degree in Computer Science, IT, or related field
- Proficiency in Windows OS, Linux command line, and networking fundamentals
- Experience with ticketing systems (e.g., ServiceNow, Jira) preferred
- Strong analytical skills and ability to diagnose technical problems independently
- Excellent written and verbal communication skills for client interactions
- Must be available to work 40 hours/week on night shift schedule (10 PM - 6 AM)
- CompTIA A+ or similar certification is a plus