Job Description
Join NexusTech Innovations' dynamic Night Shift IT Support team and gain hands-on experience in a cutting-edge tech environment. This paid internship offers unparalleled exposure to enterprise-level systems while accommodating your academic schedule. Work alongside industry experts to resolve critical infrastructure issues and optimize network performance in our downtown Chicago headquarters. Perfect for students seeking real-world experience with flexible hours.
Responsibilities
- Provide Tier 2 technical support for 24/7 enterprise systems during night shift hours
- Monitor and troubleshoot network infrastructure, servers, and cloud services
- Document incident reports and maintain ticketing systems with precision
- Collaborate with global IT teams to resolve complex technical issues
- Implement security protocols and conduct vulnerability assessments
- Deploy and configure hardware/software solutions across departments
- Participate in after-hours system upgrades and maintenance windows
Qualifications
- Currently pursuing Bachelor's degree in Computer Science, IT, or related field
- Basic knowledge of Windows/Linux systems and networking fundamentals
- Experience with helpdesk tools (ServiceNow, Jira) preferred
- Ability to work independently and make decisions during off-peak hours
- Strong problem-solving skills and attention to detail
- CompTIA A+/Network+ certification or equivalent knowledge
- Available to work 3-4 night shifts per week (11 PM - 7 AM)