Job Description
Welcome to Apex Digital Solutions, a leading innovator in cloud infrastructure and data management. We are seeking a driven and detail-oriented IT Support Intern to join our team in Minneapolis. This unique opportunity offers a night shift schedule (10:00 PM - 6:00 AM), perfect for students or recent graduates looking to gain hands-on experience in a high-tech environment while enjoying flexible daytime hours.
In this role, you will assist our 24/7 operations team in maintaining system integrity, resolving technical tickets, and ensuring our clients receive top-tier support around the clock.
Why Join Us?
- Summer/Fall Start: Flexible start dates available for the upcoming semester.
- Night Shift Benefits: Enjoy the peace and quiet of the office during the night shift.
- Mentorship: Work directly with senior engineers and IT managers.
- Competitive Pay: Earn a competitive hourly wage while you learn.
Responsibilities
- System Monitoring: Monitor server performance, network traffic, and security alerts during the night shift to ensure minimal downtime.
- Ticket Resolution: Assist the Help Desk team in triaging and resolving Level 1 and Level 2 IT support tickets for internal staff and clients.
- Hardware Support: Perform basic hardware troubleshooting, including printer setup, laptop deployment, and peripheral maintenance.
- Documentation: Maintain accurate logs of technical issues, solutions implemented, and system changes in the company knowledge base.
- User Assistance: Provide friendly and professional technical guidance to team members working late shifts.
- Backup Verification: Assist in verifying daily backup rotations and ensuring data integrity for the following business day.
Qualifications
- Education: Currently enrolled in or recently graduated with an Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Availability: Must be available to work the Night Shift (10 PM - 6 AM) on a full-time or part-time basis.
- Technical Skills: Basic understanding of networking concepts (TCP/IP, DNS), operating systems (Windows and/or Linux), and troubleshooting methodologies.
- Communication: Strong written and verbal communication skills with the ability to explain complex technical concepts to non-technical users.
- Reliability: Demonstrated punctuality and a strong work ethic.
- Tools: Familiarity with ticketing systems (e.g., Jira, Zendesk) or remote desktop tools is a plus.