Job Description
Are you a night owl looking to kickstart your career in Information Technology?
Apex Digital Solutions is seeking a Night Shift IT Support Intern to join our growing team in Oklahoma City, OK. We offer a unique opportunity for students and recent graduates to gain hands-on experience in a dynamic, fast-paced environment while enjoying the flexibility of night shifts.
As an intern, you will play a crucial role in maintaining our 24/7 operational uptime, assisting with technical troubleshooting, and ensuring our clients receive top-tier support during the evening hours.
Responsibilities
- Provide tier-1 technical support and troubleshooting for internal staff and external clients during night shifts.
- Monitor server logs and systems to ensure 99.9% uptime and resolve any critical alerts immediately.
- Assist in the deployment and maintenance of software applications and hardware peripherals.
- Document technical issues, resolutions, and tickets in our CRM system (e.g., Zendesk, Jira).
- Collaborate with the day-shift engineering team to communicate ongoing issues and future maintenance needs.
- Conduct basic network diagnostics and cable management tasks.
Qualifications
- Currently enrolled in a Bachelor’s degree program in Computer Science, Information Technology, or a related field (Students Welcome).
- Basic understanding of networking concepts, operating systems (Windows/Linux), and troubleshooting methodologies.
- Excellent written and verbal communication skills; ability to explain complex technical concepts to non-technical users.
- Reliable and self-motivated with the ability to work independently during unsupervised night shifts.
- Strong problem-solving skills and a proactive attitude towards technical challenges.
- Must be available to work a night shift schedule (e.g., 10:00 PM - 6:00 AM).