Job Description
Are you ready to launch your career in the heart of the tech world? Apex Systems is looking for a detail-oriented Night Shift IT Support Intern to join our growing team in San Francisco, CA. This is a fantastic opportunity for students or recent graduates seeking a Summer/Fall start with flexible evening hours.
As a key member of our IT team, you will support our 24/7 operational infrastructure, ensuring that our global workforce remains connected and productive, even after hours. You will gain exposure to cutting-edge technology and work alongside industry professionals in a high-growth environment.
Responsibilities
- Troubleshoot and Resolve: Monitor incoming IT support tickets and resolve technical issues for employees during the night shift.
- Hardware & Software: Assist in the deployment, installation, and configuration of laptops, printers, and software applications.
- User Support: Provide excellent customer service via phone, email, and chat to ensure high user satisfaction.
- System Maintenance: Perform routine system checks, backups, and security updates in a secure environment.
- Documentation: Log all incidents and resolutions accurately in our ticketing system.
Qualifications
- Education: Currently enrolled in or recently graduated with a Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Technical Skills: Basic knowledge of Windows, macOS, and Linux operating systems; familiarity with networking concepts is a plus.
- Communication: Strong written and verbal communication skills in English.
- Availability: Must be available to work rotating night shifts (e.g., 6:00 PM - 3:00 AM).
- Soft Skills: Problem-solving mindset, patience, and the ability to work independently.