Job Description
Are you ready to kickstart your career with a Summer or Fall internship that offers a unique schedule?
Nexus Digital Solutions is seeking a highly motivated Technical Support Intern (Night Shift) to join our elite team in Chicago, IL. We are looking for ambitious candidates ready to start their professional journey in the upcoming Summer or Fall semester. This is a fantastic opportunity to gain hands-on experience in a fast-paced, 24/7 environment while enjoying the distinct advantages of a night shift lifestyle.
As a Night Shift Intern, you will play a crucial role in maintaining system integrity and ensuring seamless service delivery for our enterprise clients. We value mentorship, innovation, and a proactive approach to problem-solving. If you are looking for a role that offers professional growth, competitive pay, and a schedule that fits your lifestyle, apply today.
Responsibilities
- Provide Tier 2 technical troubleshooting and support for internal systems and external clients during the night shift.
- Monitor system alerts and respond to critical incidents in a timely, high-stakes environment.
- Assist in documenting technical procedures, creating FAQs, and updating the knowledge base.
- Collaborate with the engineering and product teams to report bugs and suggest workflow improvements.
- Conduct research on emerging technologies to enhance our support capabilities.
- Participate in daily stand-ups and weekly team reviews to align on project goals.
- Ensure strict adherence to security protocols and data privacy standards.
Qualifications
- Currently pursuing a Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Available to start immediately for Summer or Fall 2024.
- Strong problem-solving skills and the ability to troubleshoot basic hardware and software issues independently.
- Excellent written and verbal communication skills, with a focus on clarity and tone.
- Must be willing and able to work rotating night shifts (e.g., 6:00 PM – 2:00 AM).
- Familiarity with remote support tools (like Zoom/Teams) and ticketing systems (like Zendesk/ServiceNow) is a plus.
- A passion for technology and a desire to learn in a collaborative setting.