Job Description
Join Silicon Valley Innovations' dynamic night team as a Tech Support Intern! This paid summer internship offers hands-on experience in cutting-edge IT infrastructure while earning college credit. Perfect for students pursuing Computer Science or IT degrees, you'll gain real-world troubleshooting skills in a 24/7 operations environment. Enjoy flexible scheduling, mentorship from senior engineers, and exposure to enterprise-level systems. Positions are limited to motivated students seeking to build their resume while working alongside industry professionals in San Jose's tech hub.
Responsibilities
- Provide Tier 1/2 technical support for enterprise hardware/software systems during night shifts
- Monitor and maintain server infrastructure, network devices, and cloud services
- Document technical issues and resolutions using ticketing systems
- Collaborate with global IT teams during critical system updates
- Test and deploy new software patches in off-peak hours
- Participate in cross-departmental IT projects
- Create knowledge base articles for internal troubleshooting guides
Qualifications
- Currently enrolled in an accredited college/university pursuing IT/Computer Science degree
- Basic knowledge of Windows/Linux operating systems and networking fundamentals
- Availability to work 3-4 night shifts per week (10 PM - 6 AM)
- Strong problem-solving skills and attention to detail
- Excellent written and verbal communication skills
- Ability to work independently in a remote team environment
- Basic scripting knowledge (Python/Bash) preferred
- Must have authorization to work in the US