Job Description
Join Nexus Innovations' dynamic night shift team as a Tech Support Intern! This paid internship offers unparalleled hands-on experience in enterprise IT infrastructure while working during high-impact overnight hours. You'll gain exposure to cutting-edge cloud systems, network security protocols, and remote troubleshooting techniques in a collaborative, mentor-driven environment. Perfect for ambitious students seeking real-world experience alongside their studies.
Why Night Shift? Experience less traffic, focused mentorship sessions, and exclusive training opportunities during off-peak hours. Our night team operates as a tight-knit unit, offering accelerated learning and direct exposure to high-priority system maintenance.
Responsibilities
- Provide remote technical support to enterprise clients via phone, chat, and ticketing systems
- Monitor and troubleshoot network infrastructure, servers, and cloud-based services
- Document incident reports and resolution procedures using ticketing software
- Collaborate with senior engineers on system upgrades and security patch implementations
- Participate in nightly system health checks and performance optimization tasks
- Assist with user access management and account provisioning processes
- Contribute to knowledge base articles and troubleshooting guides
Qualifications
- Currently enrolled in Computer Science, IT, or related Bachelor's program
- Basic knowledge of Windows/Linux operating systems and networking fundamentals
- Experience with remote desktop tools and basic command-line operations
- Strong problem-solving abilities and customer service orientation
- Ability to work independently during overnight hours (10 PM - 6 AM)
- Valid driver's license and reliable transportation for night shift commute
- CompTIA A+ or similar certification preferred (not required)