Job Description
Join our dynamic Atlanta team as a Night Shift Tech Support Intern and gain hands-on experience in enterprise IT operations. This paid internship offers flexible summer/fall start dates with evening hours (11 PM - 7 AM), perfect for students balancing other commitments. You'll work with cutting-edge technology while supporting Fortune 500 clients in a collaborative, mentor-driven environment.
What We Offer:
- Competitive hourly pay + performance bonuses
- Free downtown parking and metro stipend
- Professional certifications (CompTIA A+, Google IT Support)
- Full-time conversion opportunities
- Real-world troubleshooting experience
Responsibilities
- Provide Tier 2 technical support for enterprise hardware/software systems
- Monitor network infrastructure and resolve overnight system alerts
- Document incident reports using ITSM tools (ServiceNow)
- Collaborate with global teams during critical system updates
- Conduct remote diagnostics for international clients
- Participate in weekly cybersecurity drills
- Create knowledge base articles for internal documentation
Qualifications
- Currently pursuing Computer Science/IT degree (Sophomore+)
- Basic understanding of networking (TCP/IP, DNS)
- Experience with Windows/macOS/Linux operating systems
- Strong problem-solving and communication skills
- Available for 3+ night shifts weekly (11 PM - 7 AM)
- CompTIA A+ or Google IT Support certification preferred
- Ability to work independently with minimal supervision