Job Description
We are seeking a driven and tech-savvy Night Shift Technical Support Intern to join our dynamic team in Atlanta, GA. This is a paid opportunity designed for students and recent graduates who want to gain hands-on experience in a high-volume tech environment. You will play a crucial role in maintaining our system uptime and ensuring our clients receive seamless support during off-peak hours.
Why Join Us?
- Competitive hourly pay.
- Flexible schedule ideal for students.
- Mentorship from senior engineering staff.
- Potential for full-time employment.
Responsibilities
- Monitor system performance and resolve technical tickets generated during the night shift.
- Assist in troubleshooting network connectivity issues and hardware malfunctions.
- Perform routine database maintenance, backups, and system patching.
- Document technical issues and solutions in the internal knowledge base for the morning shift team.
- Communicate effectively with remote clients to diagnose and resolve software issues.
- Conduct security audits and verify compliance with company protocols.
- Collaborate with the QA team to identify and report software bugs.
Qualifications
- Currently pursuing a Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Availability to work the night shift (11:00 PM – 7:00 AM).
- Strong understanding of basic networking concepts (TCP/IP, DNS, DHCP).
- Familiarity with remote diagnostic tools and ticketing systems (e.g., JIRA, Zendesk).
- Excellent problem-solving skills and attention to detail.
- Ability to work independently with minimal supervision.
- Proficiency in Microsoft Office Suite and basic scripting knowledge.