Job Description
Welcome to the future of work. Apex Digital Solutions is seeking a driven Night Shift Technical Support Intern to join our elite team in Houston, TX. If you are a tech enthusiast looking to gain hands-on experience in a high-growth environment while enjoying the flexibility of night shifts, we want to hear from you.
As an intern, you will be the first line of defense for our clients, resolving technical issues with precision and empathy. You will work directly with our senior engineers to troubleshoot network infrastructure, resolve software conflicts, and ensure our 24/7 operations run seamlessly. This is a fantastic opportunity for students looking to kickstart their careers in a dynamic tech hub.
Why Join Us?
- Flexible Schedule: Enjoy your day while we keep the lights on.
- Mentorship: Work alongside industry veterans in a collaborative setting.
- Modern Tech Stack: Gain experience with cutting-edge tools and cloud platforms.
- Resume Builder: High-impact projects that stand out to future employers.
Responsibilities
- Monitor and respond to incoming technical support tickets via the Help Desk system in real-time.
- Troubleshoot hardware, software, and network issues for internal and external clients.
- Document all technical interactions and resolutions in the knowledge base accurately.
- Collaborate with the Day Shift team to ensure continuity of service during shift handovers.
- Conduct basic network diagnostics and security checks to maintain system integrity.
- Assist in the deployment of new software updates, patches, and configuration changes.
Qualifications
- Currently pursuing a Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Available to work a rotating night shift schedule (e.g., 10:00 PM – 6:00 AM).
- Strong understanding of operating systems (Windows, Linux) and basic networking concepts.
- Excellent written and verbal communication skills with a customer-first approach.
- Ability to work independently and manage time effectively in a remote-first hybrid environment.