Job Description
Join InnovateOakland Solutions as a paid intern and kickstart your career in technology! We're seeking motivated individuals with no prior experience to gain hands-on experience in our dynamic tech environment. This internship offers mentorship, real-world project exposure, and a pathway to full-time opportunities. Enjoy competitive pay, flexible scheduling, and a collaborative culture focused on growth.
Responsibilities
- Provide Tier 1 technical support to internal teams via ticketing system and chat
- Assist with hardware setup, software installations, and troubleshooting
- Document IT processes and create knowledge base articles
- Collaborate with senior engineers on system monitoring tasks
- Participate in cross-departmental tech training sessions
- Support office equipment maintenance and inventory management
- Contribute to cybersecurity awareness campaigns
Qualifications
- Currently enrolled in an associate's or bachelor's degree program (any field)
- Strong desire to learn IT fundamentals and customer service
- Proficient with Microsoft Office Suite and basic computer operations
- Excellent written and verbal communication skills
- Ability to troubleshoot problems with minimal supervision
- Valid driver's license (for occasional equipment pickups)
- Available for 20-30 hours per week during business hours