Job Description
Join TechCorp Innovations' dynamic team as a paid IT Support Intern! This urgent opportunity offers hands-on experience in enterprise-level IT infrastructure while working on cutting-edge projects. Perfect for students passionate about technology seeking to build real-world skills in a collaborative, growth-oriented environment.
Our Oakland-based internship provides mentorship from industry experts, exposure to cloud systems, and direct impact on operational efficiency. Enjoy competitive compensation, flexible scheduling, and potential for full-time conversion. Apply now to accelerate your tech career!
Responsibilities
- Provide Tier 1-2 technical support for hardware/software issues across 500+ users
- Deploy and configure Windows/macOS workstations, printers, and mobile devices
- Monitor ticketing systems (ServiceNow) and resolve requests within SLA timelines
- Assist with network administration tasks including VLAN configuration and firewall management
- Document IT processes and create user training materials
- Collaborate with cybersecurity team on vulnerability assessments
- Participate in cross-departmental IT projects and system upgrades
Qualifications
- Currently pursuing Computer Science, IT, or related Bachelor's degree
- Proficient in Windows/macOS troubleshooting and Active Directory
- Basic knowledge of networking (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow/Jira preferred)
- Strong problem-solving skills and customer service mindset
- CompTIA A+ or Network+ certification (preferred)
- Ability to work 20-25 hours/week during academic semesters
- Valid driver's license for occasional equipment pickups