Job Description
We are looking for ambitious students to join our night shift team in Austin. This is a paid opportunity to gain real-world experience while enjoying the flexibility of working late hours. If you are a self-starter who thrives in a dynamic environment, we want to meet you.
As a night shift intern, you will play a crucial role in our customer success operations, ensuring our clients receive support around the clock. This is an ideal role for students balancing studies with a full-time income.
Responsibilities
- Provide exceptional customer service via live chat and email during designated night hours (e.g., 10:00 PM – 6:00 AM).
- Resolve incoming inquiries and troubleshoot technical issues for our client base.
- Document all interactions accurately in our CRM and ticketing systems.
- Collaborate with the day shift team to ensure seamless issue handovers.
- Maintain a high level of professionalism and adhere to company protocols.
Qualifications
- Currently enrolled in a Bachelor’s or Associate’s degree program (Students Welcome).
- Must be available to work a minimum of 20 hours per week, specifically during night shifts.
- Strong written communication skills and a patient, empathetic demeanor.
- Basic computer proficiency and familiarity with internet browsers.
- Reliable internet connection is mandatory for remote or hybrid night shift work.