Job Description
We are looking for a motivated Paid Intern to join our 24/7 technical support team in Chicago. This role is perfect for students seeking hands-on experience in a high-growth tech environment while enjoying the flexibility of night shifts.
You will work closely with senior engineers to ensure our systems remain operational and efficient during the overnight hours. This is a unique opportunity to develop professional skills in a supportive, team-oriented setting.
Responsibilities
- Monitor system performance and troubleshoot technical issues during night operations.
- Assist in data entry, analysis, and maintenance of internal databases.
- Respond to support tickets and resolve basic software or hardware inquiries.
- Document daily activities and maintain accurate logs of technical incidents.
- Collaborate with the day-shift team to hand over critical information and tasks.
- Participate in weekly training sessions to enhance technical knowledge.
Qualifications
- Currently pursuing a degree in Information Technology, Computer Science, or a related field.
- Strong understanding of basic computer operations, operating systems, and networking.
- Excellent written and verbal communication skills.
- High level of reliability, discipline, and punctuality required for night shifts.
- Ability to work independently and solve problems with minimal supervision.
- Familiarity with SQL or basic scripting is a plus.