Job Description
Are you a driven student ready to launch your career in the tech industry? Apex Innovations is seeking a Paid Technical Support Intern to join our dynamic team in Tucson, AZ. We are looking for a motivated individual who is eager to learn, troubleshoot complex issues, and provide exceptional support to our growing client base.
As an Intern, you will gain hands-on experience with cutting-edge technologies and work directly with our senior engineering team. This is an immediate hire opportunity for the right candidate, offering a competitive hourly rate and a clear pathway to a full-time position upon graduation.
Why Join Us?
- Competitive pay starting at $20/hr.
- Immediate start date.
- Gain real-world IT experience in a professional setting.
- Flexible schedule to accommodate your academic workload.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network issues via phone, email, and remote access.
- Diagnose and resolve technical problems for internal employees and external clients efficiently.
- Assist in the setup, configuration, and maintenance of workstations, printers, and peripherals.
- Maintain accurate and up-to-date documentation of technical tickets, solutions, and system configurations.
- Collaborate with the IT team to identify system bottlenecks and implement process improvements.
- Participate in on-call rotation for critical system outages during business hours.
Qualifications
- Currently enrolled in a Bachelor’s degree program in Computer Science, Information Technology, or a related technical field.
- Familiarity with Windows and macOS operating systems.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP) is highly preferred.
- Strong problem-solving skills with the ability to think critically under pressure.
- Excellent written and verbal communication skills.
- Ability to work independently as well as part of a collaborative team environment.