Job Description
Launch your career with InnovateTech Solutions' exclusive paid weekend internship program! We're seeking passionate tech enthusiasts to join our dynamic support team in Milwaukee. This hands-on role offers real-world experience in cutting-edge IT environments while accommodating your academic schedule. Enjoy competitive compensation, mentorship from industry veterans, and flexible weekend shifts (Sat-Sun). Perfect for students seeking to build their portfolio while earning meaningful income.
Responsibilities
- Provide remote technical support to clients via phone, chat, and ticketing systems
- Diagnose and resolve hardware/software issues across Windows/macOS platforms
- Document troubleshooting procedures and knowledge base articles
- Collaborate with senior engineers on network infrastructure projects
- Assist with cybersecurity monitoring and incident response
- Participate in weekend system maintenance and updates
- Train users on new software implementations
Qualifications
- Currently pursuing Computer Science, IT, or related degree
- Basic knowledge of networking protocols (TCP/IP, DNS)
- Familiarity with OS troubleshooting (Windows 10+, macOS)
- Strong problem-solving and communication skills
- Ability to work independently during weekend shifts
- CompTIA A+ or similar certification preferred
- Experience with ticketing systems (Jira, ServiceNow)
- Valid driver's license for occasional on-site support