Job Description
Launch your career with Innovate Solutions Group's prestigious Summer/Fall internship program! We're seeking passionate tech enthusiasts with no prior experience to join our Seattle team. This hands-on role offers immersive training in cutting-edge technologies while supporting Fortune 500 clients. Gain mentorship from industry leaders, build a professional portfolio, and receive a full-time conversion offer upon successful completion. Our 16-week program includes weekly workshops, collaborative projects, and networking events with top tech professionals.
Responsibilities
- Provide Tier 1 technical support via phone, chat, and remote desktop
- Diagnose and resolve hardware/software issues for enterprise clients
- Document troubleshooting steps using ticketing systems (ServiceNow/Jira)
- Collaborate with senior engineers on complex problem resolution
- Create user documentation and knowledge base articles
- Participate in cross-functional agile sprints
- Present weekly progress updates to the engineering lead
Qualifications
- Currently enrolled in a Bachelor's program (any major)
- Strong problem-solving and critical thinking abilities
- Basic familiarity with operating systems (Windows/macOS)
- Excellent written and verbal communication skills
- Adaptability to fast-paced tech environments
- Valid US work authorization required
- Availability for 20+ hours/week through December