Job Description
Join TechNova Solutions for a dynamic summer internship experience in our Kansas City night shift IT support team. Gain hands-on experience in cutting-edge technology while contributing to critical infrastructure operations. This 12-week program offers mentorship, professional development, and exposure to enterprise-level systems in a collaborative, 24/7 environment. Perfect for students pursuing degrees in IT, Computer Science, or related fields.
Responsibilities
- Provide tier-1 technical support for hardware/software issues during night shift operations
- Monitor and maintain network infrastructure, servers, and cloud services
- Document incident reports, resolutions, and knowledge base articles
- Collaborate with cross-functional teams on system updates and security patches
- Participate in on-call rotation for critical system escalations
- Assist with disaster recovery testing and documentation
Qualifications
- Currently enrolled in IT, Computer Science, or related program (Sophomore/Junior preferred)
- Basic knowledge of Windows/Linux operating systems and networking concepts
- Strong problem-solving skills and ability to work independently
- Availability to work 3rd shift (11 PM - 7 AM) with flexible scheduling
- Excellent written and verbal communication skills
- Experience with ticketing systems (e.g., ServiceNow, Jira) a plus
- CompTIA A+ or similar certification preferred