Job Description
Join InnovateTech Solutions for an exciting Summer Night Shift Internship in Miami, Florida! We're seeking tech-savvy students to support our 24/7 operations while gaining real-world experience. This paid internship offers flexible scheduling, mentorship from industry professionals, and a pathway to full-time roles. Perfect for students seeking hands-on IT experience outside traditional hours.
Responsibilities
- Provide remote technical support to clients during night hours via phone, chat, and email
- Monitor and maintain server infrastructure using monitoring tools
- Document IT incidents and resolutions in ticketing systems
- Collaborate with cross-functional teams to troubleshoot complex issues
- Assist with system updates, patches, and cybersecurity protocols
- Participate in weekly team meetings and knowledge-sharing sessions
Qualifications
- Currently enrolled in a Bachelor's degree in IT, Computer Science, or related field
- Basic knowledge of operating systems (Windows/Linux) and networking
- Strong problem-solving and communication skills
- Ability to work independently during night shifts (10 PM - 6 AM)
- Proficiency with helpdesk software (e.g., ServiceNow, Jira)
- Valid driver's license (for occasional on-site support)